House Rules

These House Rules form part of the Agreement between the Customer and Jumpstart Corporate Services Limited. They may be updated from time to time, with notice provided to the Customer via email.

1. GENERAL OPERATIONS

1.1 Contact Information
It is the Customer’s responsibility to keep all contact information up to date, including email addresses, phone numbers, and billing contact details. Updates should be sent to [email protected].

1.2 Communications
All official communications will be sent via email. Customers are responsible for checking their inbox (including junk/spam folders) regularly.

1.3 Company Name Changes
If the Customer needs to change their company name, requests must be made in writing to [email protected]. Supporting documentation may be required.

1.4 Know Your Customer (KYC)
Customers must provide all requested identification and business registration documents before services commence. Failure to do so will delay or prevent service activation.

2. VIRTUAL OFFICE – MAIL HANDLING

2.1 Mail Acceptance Policy
The Service Provider will not accept any items exceeding the following limits without prior written agreement:

Dimension	Limit
Weight	4.5 kg (10 lbs)
Any single dimension	46 cm (18 inches)
Volume	0.03 cubic meters (1 cubic foot)

Items exceeding these limits will be returned to sender at the Customer’s expense.

2.2 Prohibited Items
The Service Provider reserves the right to refuse or dispose of any items that are:

• Dangerous, hazardous, or illegal
• Perishable (food, plants, etc.)
• Live animals or insects
• Items with offensive odors
• Items requiring special handling or storage

 

 

2.3 Mail Storage and Collection

In general:

Item Size	Free Storage Period	Storage Fee After Free Period	Disposal
≤ 30cm x 30cm x 30cm	21 calendar days	HK$5 per item per week	Not without instructions
30-45cm x 30-45cm x 30-45cm	2 working days	HK$10 per item per day	Not without instructions
45-60cm x 45-60cm x 45-60cm	1 working day	HK$20 per item per day	Not without instructions
Over 60cm x 60cm x 60cm	Reject	–	–

For Yen Sheng Centre:

Item Size (Cubic Feet)	Cubic Inch (吋) (1吋=2.45cm)	Free Storage Period	Storage Fee After Free Period	Disposal
Tiny – 3.5	Tiny – 6048	21 calendar days	HK$5 per item per week	Not without instructions
3.51 – 15	6049 – 25920	2 working days	HK$20 per item per day	Not without instructions
Over 15	Over 25920	Reject	–	–

2.4 Mail Forwarding
Mail forwarding is available upon request. Charges:

• By Hong Kong Post (surface / airmail): HKD$20 + postage fee
• By SF Express (freight collect): HKD$20
• DHL / Fedex: Delivery fee + 25% service fee

2.5 Excessive Mail Volume
If the Customer receives an excessive volume of mail (more than 50 items per month) for three consecutive months, the Service Provider reserves the right to charge an administrative fee of HK$200 per month for additional handling.

3. CALL HANDLING

3.1 Fair Usage Policy
The call handling service is intended for normal business correspondence and not for:

• Main sales lines
• Large marketing campaigns
• Call centers
• Primary customer support lines
• High-volume automated calls

3.2 Call Volume Thresholds

Monthly Call Volume	Charge
0 – 149 calls	Included in base fee
150 – 299 calls	HK$1,000 flat charge
300 – 800 calls	HK$5,000 flat charge
Each additional 500 calls	HK$10,000

3.3 Call Charges

• Calls transferred to a nominated number: Charged at applicable telecom rates
• Voicemail deposits: No charge
• International call forwarding: Actual cost + 20% administration fee; HK$800 security deposit is required (refundable)

4. COMPANY SECRETARIAL SERVICES

4.1 Compliance Administration
The annual compliance administration fee covers up to four (4) entities (corporate or natural persons). Additional entities: HK$150 per entity.

4.2 Annual Return Filing
Customers must provide all required information and documents at least seven (7) days before the company’s incorporation anniversary. Late information may result in late filing penalties for which the Customer is responsible.

4.3 Document Signing
Physical documents requiring signature must be returned within the timeframes specified in Clause 7.8 of the Terms & Conditions to ensure timely filing.

5. FEES AND CHARGES

5.1 Activation Fee
A one-time, non-refundable activation fee applies to all new Agreements:

• Virtual Office: HK$300 per location
• Company Secretarial: HK$300 per entity

5.2 Payment Method Requirements

Payment Method	Auto-Renewal?	Payment Process	Retainer Required	Transaction Fee
Credit Card (Stripe)	✅ YES	Automatic charging	None	4% fee waived
Bank Transfer / FPS	✅ YES	Manual payment required	One (1) month’s fees	HK$200 per payment
Cheque	✅ YES	Manual payment required	One (1) month’s fees	HK$300 per payment
Cash	❌ NO	Not accepted for core membership	N/A	N/A

Important: Your contract automatically renews regardless of payment method. For manual payment methods, you will receive an invoice 90 days before renewal and must arrange payment by the due date to ensure uninterrupted service.

Note on Octopus: Octopus may be accepted for small incidental charges (e.g., mail handling at VO centres) but not for recurring membership fees.

5.3 Late Payment Fees

Item	Charge
Late payment interest	3% per month on overdue amount
Reactivation fee (after suspension)	HK$250
Insufficient funds fee	HK$200

5.4 Other Fees

Service	Fee
Additional registered names (beyond 4)	HK$100 per month per name
Credit card payment (if not on auto-renewal)	4% handling fee
Copy of agreement/reprint of invoice	HK$100 per document
Special admin request	HK$300 per hour (minimum 1 hour)

6. COMPLIANCE AND CONDUCT

6.1 Prohibited Activities
Customers shall not use the Services for:

• Illegal or unlawful purposes
• Fraudulent activities
• Money laundering
• Terrorist financing
• Any activity that may damage the reputation of the Service Provider

6.2 Zero Tolerance Policy
The Service Provider has a zero-tolerance policy toward:

• Harassment or abusive behavior toward staff
• Threatening conduct
• Fraudulent misrepresentation

Any breach may result in immediate termination of services.

7. FORCE MAJEURE

The Service Provider shall not be liable for any failure or delay in performance due to circumstances beyond its reasonable control, including but not limited to:

• Acts of God (fire, flood, earthquake, storm)
• War, riots, civil commotion
• Disease, pandemic, quarantine restrictions
• Government actions or orders
• Strikes or labor disputes
• Failure of utility services or internet connectivity

8. CHANGES TO HOUSE RULES

The Service Provider reserves the right to update these House Rules from time to time. Customers will be notified of material changes via email at least thirty (30) days before the effective date. Continued use of the Services after the effective date constitutes acceptance of the updated rules.

9. CONTACT INFORMATION

Department	Email	Purpose
Membership & Renewals	[email protected]	Renewal notices, membership changes, cancellations, general inquiries
Billing & Accounts	[email protected]	Invoices, payments, receipts, billing disputes
Virtual Office Support	[email protected]	Mail handling, call handling, service issues
Company Secretarial	[email protected]	Compliance, annual returns

Office Hours: Monday – Friday, 9:00 am – 7:00 pm (Hong Kong Time)

 Version: 2026.01 | Effective Date: April 1, 2026