Terms and Conditions

DEFINITIONS

“Agreement” means any agreement between the Service Provider and the Customer, incorporating these terms and conditions, the Service Order Form, and the House Rules.

“Customer” means any natural person or corporation requesting and/or engaging the Service.

“Services” means the services described in the Service Order Form and/or as provided by the Service Provider to the Customer from time to time.

“Service Provider” means Jumpstart Corporate Services Limited, and Jumpstart Offices Limited, collectively trading as ‘Jumpstart Business Centre’.

“Fees” means the monthly fee and other charges for use of the Services as described in the Service Order Form or as specified by the Service Provider from time to time.

“Service Subscription Period” is the period for which the Customer is prepaying, including any free months to which the Customer is entitled.

“House Rules” means the operational rules, fees, and policies published by the Service Provider and updated from time to time.

1. GENERAL TERMS

1.1 This Agreement is offered by Jumpstart Corporate Services Limited (Service Provider) and is accepted by the Customer executing the Service Order Form, thereby agreeing to these Terms & Conditions and the House Rules.

1.2 Upon acceptance of this Agreement, the Customer agrees to pay the Service Provider the Fees for the Service Subscription Period, and the Service Provider will provide the Services to the Customer within the Service Subscription Period.

1.3 This Agreement shall not be assignable or transferable in any manner by the Customer unless with prior written consent of the Service Provider.

1.4 This Agreement constitutes the whole agreement between the parties hereto, and no variation hereof shall be effective unless made in writing and signed by both parties.

1.5 This Agreement shall be governed by and construed in accordance with the laws of the Hong Kong Special Administrative Region, and the parties hereby irrevocably submit to the non-exclusive jurisdiction of the Courts of the Hong Kong Special Administrative Region.

1.6 The Service Provider reserves all rights to reject any application without providing a reason.

1.7 Should any disputes arise, the decision of the Service Provider shall be final.

1.8 The Customer acknowledges and accepts that the Service Provider may collect and process personal data concerning the Customer and/or its personnel in the course of this Agreement. Such personal data will be processed in accordance with the Service Provider’s privacy policy.

1.9 The Customer shall take responsibility for keeping the information and key contact details that the Service Provider uses to communicate up to date. This includes but is not limited to email addresses, phone numbers, and company addresses.

1.10 Where these Terms and Conditions are available in Chinese, the English version is the governing version and shall prevail whenever there is a discrepancy between the two versions.

1.11 Nature of Agreement: The Customer accepts that this Agreement creates no tenancy interest, leasehold estate, or other real property interest in the Customer’s favor with respect to any premises. The Agreement grants only a non-exclusive, revocable right to use the Services in accordance with these Terms & Conditions.

2. SERVICE SUBSCRIPTION PERIOD, RENEWAL AND TERMINATION

2.1 The Service Provider has the right to terminate the Services at any time at its sole discretion without any notice to the Customer. The Service Provider, in this situation, will refund the Fees minus those Fees relating to the Services up until and on the date of termination.

2.2 There will be no refund for all Fees already paid except as stated in clause 2.1.

2.3 Notice of Non-Renewal. The Customer must provide written notice of non-renewal by email to [email protected] . The required notice periods are:

Contract Length	Notice Required
1 month (or less)	No less than 1 month prior to the end of the term
2 to 3 months	No less than 2 months prior to the end of the term
More than 3 months	No less than 3 months prior to the end of the term

For the avoidance of doubt, a month-to-month contract falls under the 1 month notice category. The notice period is calculated from the date of receipt of written notice by the Service Provider.

2.4 Automatic Renewal. This Agreement will automatically renew for successive periods equal to the current Service Subscription Period unless the Customer provides timely notice of non-renewal in accordance with Clause 2.3. All renewed periods shall run to the last day of the month in which they would otherwise expire. The Fees on any renewal will be at the then prevailing market rate determined by the Service Provider.

2.5 Service Provider’s Right Not to Renew. The Service Provider may elect not to renew this Agreement by providing written notice to the Customer in accordance with the same notice periods specified in Clause 2.3.

2.6 The Service Subscription Period will be extended according to the period covered by each payment of the Customer, and the content of this Agreement will be applicable within the extended Service Subscription Period.

2.7 Under the following circumstances, the Service Provider reserves all rights to terminate services and resign as the Company Secretary (if applicable) without any prior notice. The Service Provider shall bear no legal responsibilities nor shall be liable for any claims or compensation for discontinuing services:

2.7.1 The Customer has failed to settle any Fees or to renew business registration before the Due Date specified on the relevant invoices; or to submit necessary documents required by the law of HKSAR.

2.7.2 In suspicion that the Customer is involved in or carrying out fraud or illegal or improper activities.

2.7.3 In suspicion that the Customer is transferring or assigning any or part of the services to any other parties, without the prior authorization from the Service Provider.

2.7.4 In suspicion that the Customer is using provided services for any promotional sales or public recruitment events.

2.7.5 The Customer, or any contact person(s) of the Customer, is ordered to pay debt by phone calls, in person, etc.

2.7.6 The Customer, or any contact person(s) of the Customer, has caused any third party to disturb the operation at any service point of the Service Provider to claim for loss, protest, etc.

2.7.7 The Customer, or any contact person(s) of the Customer, has caused the press and media to arrive at any service point of the Service Provider for interview, filming, or taking photographs.

2.7.8 The Customer is involved in any kind of legal action.

3. FEES AND PAYMENTS

3.1 To minimize environmental impact, the Service Provider will send all invoices to the Customer’s email address(es). The Customer takes full responsibility for ensuring the accuracy of the contact details and proactively checking the email address(es), including the inbox and junk mailbox. The Service Provider holds no control or responsibility for the email’s successful delivery and its consequential impact.

3.2 The Customer shall pay the Fees before the Due Date specified on the relevant invoices.

3.3 The Service Provider has the right to suspend the Services to the Customer if the Service Provider does not receive the appropriate payment from the Customer before the due date specified on the relevant invoices.

3.4 If the Customer disputes any amount in an invoice, the Customer shall give the Service Provider written notice of the disputed amount within fourteen (14) days of the invoice date. If there is a billing error, the Service Provider shall correct it with a credit note, and the outstanding invoice will be immediately payable. If the Customer fails to prove an error in the billing, the disputed amount shall be undisputed, due immediately, and subject to applicable late fees.

3.5 The Customer has the responsibility to ensure that their payments are received and identified by the Service Provider before the Due Date specified on the relevant invoices.

3.6 Service Retainer/Deposit. The Service Provider may require a refundable service retainer/deposit as specified in the Service Order Form. Such retainer shall be held without generating interest as security for performance of all Customer obligations under this Agreement. The Service Provider may deduct any outstanding fees and other costs due before returning the balance. The Service Provider may require an increased retainer if: (a) monthly fees increase upon renewal; (b) outstanding fees exceed the current retainer; or (c) the Customer frequently fails to pay invoices when due. The retainer or any balance will be returned within sixty (60) days after the Agreement ends and all accounts are settled, less any outstanding fees or costs due.

3.7 If the account of the Customer has been suspended by the Service Provider, the Customer must pay the Service Provider a reactivation fee of HK$250 to re-activate the Services.

3.8 If the Services have been suspended by the Service Provider due to late payment(s), the Service Provider shall charge the Customer the Fees for the suspended period with overdue interest of 3% per month on the overdue amount.

3.9 Insufficient Funds Fee. A fee of HK$200 will be charged for any returned or declined payments due to insufficient funds.

3.10 If the Customer requires amendments to service instructions or contents, a written notice should be given to the Service Provider before the amendment takes place, and related service fees shall apply.

3.11 Additional services may require a deposit or prepayment.

3.12 Automatic Payment Authorization. The Customer hereby expressly authorizes the Service Provider to securely store the Customer’s designated credit card or other payment details with its PCI-DSS compliant payment processor. The Customer authorizes the Service Provider to automatically charge these payment methods for: (a) all recurring monthly Fees in advance; (b) the Fees for any renewed Service Subscription Period prior to its commencement; and (c) any additional services, fees, or charges incurred by the Customer during the term of this Agreement, including but not limited to those set out in the House Rules. The Customer is responsible for ensuring payment details are kept current and valid.

3.13 Payment Method Requirements. The Customer must maintain a valid payment method on file.

Payment Method	Auto-Renewal?	Payment Process	Requirements
Credit Card (Stripe)	✅ YES	Automatic charging	• No payment retainer • 4% handling fee waived
Bank Transfer / FPS	✅ YES	Manual payment required	• Refundable payment retainer (1 month’s fees) • HK$200 administrative fee per transaction
Cheque	✅ YES	Manual payment required	• Refundable payment retainer (1 month’s fees) • HK$300 administrative fee per transaction
Cash	❌ NO	Not accepted for core membership	N/A

Note: Regardless of payment method, this Agreement automatically renews in accordance with Clause 2.4. For manual payment methods, the Customer will receive an invoice prior to renewal and must arrange payment by the due date to avoid service interruption.

3.14 Cross-Default. If the Customer is in default under any agreement with the Service Provider or any of its affiliates (including Jumpstart Offices Limited and UML), the Service Provider may, without prejudice to any other rights, withhold any services under this Agreement. The Service Provider may also use any funds held by way of deposit or retainer under this Agreement to discharge any unpaid sums due under any agreement with the Service Provider or its affiliates.

3.15 Activation Fee. A one-time, non-refundable activation fee is payable for each new Agreement as specified in the Service Order Form. This fee covers the administrative cost of customer onboarding, account setup, and system configuration. The activation fee is charged on a per-location basis for Virtual Office services and as otherwise specified.

4. LIMITATION OF LIABILITY

4.1 The Service Provider shall not in any circumstances be liable or responsible for any losses, damages, costs, claims, expenses, or liabilities of whatever nature and however caused arising from or in connection with the provision of Services, including but not limited to any loss or damage arising from wrong delivery or non-delivery of messages, calls, mails, parcels, fax, cables, or any other objects or any error in the transmission of any of the same.

4.2 The Service Provider shall not in any circumstances be liable or responsible for any consequential losses, including but not limited to loss of business, loss of profits, loss of anticipated savings, loss of or damage to data, third-party claims, or any consequential loss.

4.3 The Service Provider shall have no liability to the Customer under this Agreement if it is prevented from, or delayed in, performing its obligations by acts, events, omissions, or accidents beyond the Service Provider’s reasonable control, including (without limitation) strikes, failure of a utility service or transport network, act of God, war, riot, civil commotion, malicious damage, disease or quarantine restrictions, compliance with any law or governmental order, rule, regulation or direction, accident, fire, flood, storm, or default of suppliers or subcontractors. The Service Provider’s obligation shall be suspended during the period required to remove such force majeure event.

4.4 The Service Provider’s liability to pay damages to the Customer, arising under or in connection with this Agreement, shall not exceed 100% of the total monthly fee or annual up-front payment payable under this Agreement.

4.5 The Customer shall not use any of the facilities or services provided by the Service Provider for any illegal or immoral purposes. The Customer will indemnify and keep indemnified the Service Provider against all loss, demands, damage, costs, claims, expenses, actions, or other liabilities arising from or in connection with the provision of the Services.

4.6 For avoidance of doubt, the Customer agrees and acknowledges that this Agreement shall not give the Customer any rights of access to or any interest in any part of the premises to which the correspondence address relates or in any of the equipment or facilities provided.

4.7 Any email and files/attachments transmitted with it are confidential and are intended solely for the use of the individual or entity to whom they are addressed. If this message has been sent to the Customer in error, the Customer must not copy, distribute, or disclose the information it contains. The Customer shall notify the Service Provider immediately and delete the message from the Customer’s system.

4.8 The Customer acknowledges that due to the imperfect nature of verbal, written, and electronic communications, the Service Provider is not responsible for any failure to render any Service, any error or omission, or any delay or interruption of any service. The Service Provider’s obligation is limited to the service charges during the affected period.

4.9 The Customer agrees to waive, and agrees not to make, any claims for damages, direct or consequential, including with respect to lost business or profits, arising out of any failure to furnish any service, any error or omission with respect thereto, or any delay or interruption of services.

5. MAIL HANDLING

5.1 The Customer has the responsibility to register all appropriate company names and contact persons with the Service Provider for mail handling purposes.

5.2 The Customer agrees and acknowledges that each account subscribed under a corporation can register only one (1) company name, one (1) trade name, and up to four (4) individual names. An additional HK$100 per month will be charged for each extra individual name beyond the four (4) included. The Customer must provide legally accepted proof regarding the link between the registered company name and the trade name.

5.3 The Customer agrees and acknowledges that each account subscribed under a natural person can only register one (1) individual name.

5.4 The Customer agrees and acknowledges that they can publicize the address provided by the Service Provider ONLY in conjunction with the company name, trade name, and contact person(s) registered with the Service Provider.

5.5 The Customer agrees and acknowledges that the Service Provider has the right to call for compensation and legal action if the Customer violates the conditions specified in Clause 5.4.

5.6 After termination of the Agreement, any mails, parcels, fax, telex, cables, or other objects sent to or left at the Service Provider’s address shall be at the disposal of the Service Provider at its absolute discretion, subject to the House Rules.

5.7 During the suspension period, the Service Provider will reject all mails, parcels, or any objects sent to the Service Provider’s address. The Service Provider is not responsible for notifying the Customer of such delivery.

5.8 If the Service Provider suspects any mails, parcels, or objects are dangerous, live, or perishable goods, the Service Provider reserves the right to reject receipt or dispose of them at the Service Provider’s absolute discretion.

5.9 The Service Provider is not liable and not responsible to receive any items sent to any Service Provider’s address before the start of Service.

5.10 The Service Provider holds the right to charge the customer if the Customer makes any use of the Service Provider’s address before the Service starts or after the Service has been terminated.

5.11 The total volume of mails, parcels, or other items shall not exceed 60cm x 60cm x 120cm. The Service Provider will return mails or parcels exceeding the prescribed size. Additional limits and fees are set out in the House Rules.

5.12 The Customer agrees that the total volume of mails, parcels, or other items exceeding 45cm x 45cm x 45cm will be kept, at no charge, for one (1) working day counting from the day after the item is received. A fee of HK$20 per item per day will be charged thereafter. Items that remain uncollected for one (1) month from the date of receipt will be disposed of without notice at the discretion of the Service Provider.

5.13 The Customer agrees that the total volume of mails, parcels, or other items exceeding 30cm x 30cm x 30cm will be kept, at no charge, for two (2) working days counting from the day after the item is received. A fee of HK$10 per item per day will be charged thereafter. Items that remain uncollected for one (1) month from the date of receipt will be disposed of without notice at the discretion of the Service Provider.

5.14 The Customer agrees that the total volume of mails, parcels, or other items equaling or below 30cm x 30cm x 30cm will be kept, at no charge, for twenty-one (21) calendar days counting from the day after the item is received. A fee of HK$5 per item per week will be charged thereafter. The Service Provider will not dispose of the item without instructions from the Customer.

5.15 The Service Provider holds no liability over the loss or damage of delivered or any in-transit goods.

5.16 For any questions or feedback, the Customer can reach out to [email protected].

5.17 Post-Termination Address Use. Upon termination of this Agreement, the Customer shall immediately cease using the Service Provider’s address for any purpose and shall remove all references to such address from all business registrations, websites, stationery, and public records within ten (10) working days. If the Customer fails to do so, the Customer shall pay a one-time charge of HK$8,000, without prejudice to the Service Provider’s other rights and remedies.

6. CALL HANDLING

6.1 The Customer has the responsibility to register all relevant company name(s), contact person(s), and call handling instructions with the Service Provider for call handling purposes.

6.2 The Customer agrees and acknowledges that they can publicize the telephone and fax number(s) provided by the Service Provider ONLY in conjunction with the company name(s), trade name(s), and contact person(s) registered with the Service Provider.

6.3 The Customer agrees and acknowledges that the Service Provider has the right to call for compensation and legal actions if the Customer violates the conditions specified in Clause 6.2.

6.4 The Service Provider has the right, at their absolute discretion, to drop or answer in any way all incoming calls for the Customer during the account suspension period or after the termination of the Services.

6.5 The Service Provider is not liable and not responsible for answering any incoming call for the Customer before the start of Service.

6.6 The Service Provider holds the right to charge the Customer if the Customer makes any use of the Service Provider’s telephone number or fax number before the Services start or after the Services have been terminated.

6.7 The Service is not intended for main sales lines, large marketing campaigns, call centers, or primary customer support lines. The volume of calls is subject to a monthly threshold as set out in the House Rules. Call volumes exceeding this threshold will be charged additional fees as specified in the House Rules. Failure to settle the charge by the invoice due date will result in suspension of service.

6.8 For any questions or feedback, the Customer can contact [email protected].

7. COMPANY SECRETARIAL SERVICE

7.1 The Customer agrees and acknowledges that the subscription of the Service would primarily focus on statutory filing and record keeping related to the Company Registry. Work involving coordination, filing, and document submission with other government departments or any third parties would be subject to an additional charge upon mutual agreement in writing.

7.2 The Customer is obligated to provide timely instructions and feedback to facilitate the completion of the service. The Service Provider is not responsible for any delay in delivery or consequential loss or damage caused by the Customer’s delayed response.

7.3 The Service Provider shall not be held liable for any penalties, fines, or other liabilities imposed by any government departments for any reason. The Customer accepts full responsibility for the payment of these penalties, fines, or other liabilities.

7.4 The quotation for any corporate services provided by the Service Provider is valid for thirty (30) days. Once the Customer confirms the quotation and service scope, the Customer shall settle the payment within fourteen (14) days.

7.5 For certain corporate services, including but not limited to Change of Directors, Transfer of Shares, Deregistration, the Customer must submit the application forms provided by the Service Provider before the commencement of the service.

7.6 Upon confirmation and successful payment of any corporate services, the service will be deemed as commenced. The service period will end either after service completion or one (1) year after the commencement date. If the Customer wishes to continue the service after one (1) year, an additional fee will be incurred.

7.7 If there are any share transfers or information changes of the Company Members and/or Directors during the past Annual Year, the Customer must send the related information and documents to the Service Provider seven (7) days prior to the anniversary of the company’s incorporation date for that year. The Customer will be responsible if they fail to provide accurate information for preparing the Annual Return and will have to pay HK$500 for redoing the Annual Return or filing an AD form where applicable. The Customer will also be responsible for paying any late charges for the Annual Return (if applicable).

7.8 If the Customer has to sign the physical copy of the Annual Return, the signed documents must be returned to the designated address of the Service Provider within twenty (20) days after the anniversary of the date of the company’s incorporation in that year. If there is any late charge/penalty due to late submission, the Customer shall be held fully responsible.

7.9 The Customer agrees and acknowledges that there is a 4% handling fee on the total bill if payment is made by credit card. This fee is waived for customers on the auto-renewal program.

7.10 The Customer agrees and acknowledges that the Company Secretarial Service will include the compliance administration fee for up to four (4) entities (corporate or natural persons). An additional HK$150 per entity (corporate or natural person) will be charged for the compliance administration fee when the Customer is onboarding the Service and/or there is a change in the company structure.

7.11 For any questions or feedback, please contact [email protected].

8. COMPLIANCE REVIEW

8.1 The Service Provider is a Trust and Company Service Provider licensee registered in the Company Registry of Hong Kong (Licence number: TC009443) and is required to perform compliance tests or due diligence on the Customer.

8.2 The Customer must provide any information or proof requested by the Service Provider before the Services can commence.

8.3 If the required proof cannot be presented or is not sufficient for the Service Provider to determine the Customer is free of risks of money laundering and terrorist financing within sixty (60) days from service commencement, the Service Provider will suspend the Services. If proof is still not presented or sufficient, the Services will be terminated one hundred twenty (120) days after service commencement.

8.4 If the Customer cannot provide the information and proof for the Service Provider to complete the compliance test or if the Customer fails the compliance test for any reason, the Services will be suspended and an administrative charge of HK$200 will apply. This charge can be deducted from any paid amount.

8.5 The Service Provider will review the Customer’s background from time to time, and the Customer must notify the Service Provider of any changes to its holding structure and ultimate beneficial owners (UBO) within thirty (30) days.

8.6 The Service Provider reserves the right to suspend the Services if additional information is required from the Customer and the Customer does not present this information in a timely manner.

Version: 2026.01 | Effective Date: April 1, 2026